Refund & Return Policy

Last updated: July 14, 2026

At Sync Care Medical LLC, your satisfaction matters to us. If you're not fully satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

• Items must be returned within 30 days of the delivery date
• Items must be unused, unopened, and in their original packaging
• For hygiene and safety reasons, certain first aid and medical supply items cannot be returned once opened
• Proof of purchase is required for all returns

2. Non-Returnable Items

Due to health and safety regulations, opened or used medical supplies, first aid consumables, and any items marked as final sale are not eligible for return.

3. How to Start a Return

4. Refunds

Once your return is received and inspected, we will notify you of the approval status of your refund. Approved refunds will be credited to your original payment method within 5–10 business days.

5. Exchanges

If you received a defective or incorrect item, please contact us so we can arrange a replacement or exchange at no additional cost.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

7. Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please check with your bank or payment provider first, then contact us if the issue persists.

8. Contact Us

For any questions about returns or refunds, please reach out to us at +1 (409) 419-3018 or +1 (470) 803-4699.